Delivery Policy
At Trendy Wears, we aim to deliver your orders quickly and efficiently.
1.1 Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
1.2 Delivery Timeframe
- Local Deliveries (within city/state): 1–3 business days
- Nationwide Deliveries: 3–7 business days
- Delivery timelines may vary due to unforeseen circumstances such as weather, logistics delays, or high order volumes.
1.3 Delivery Fees
- Delivery fees are calculated at checkout based on your location.
- Occasional promotions may include free delivery on selected orders.
1.4 Order Tracking
- Once your order is shipped, you will receive a tracking number (if available) via email or SMS.
1.5 Failed Deliveries
If delivery fails due to incorrect address or unavailability, additional charges may apply for re-delivery.
Refund & Return Policy
We want you to love what you wear. If you’re not satisfied, we’re here to help.
2.1 Eligibility for Returns
You may request a return if:
- The item is unused, unworn, and in original condition
- The item is returned within 7 days of delivery
- The item has original tags and packaging intact
2.2 Non-Returnable Items
The following items cannot be returned:
- Underwear, swimwear, or intimate wear
- Items marked as final sale
- Customized or altered items
2.3 Damaged or Incorrect Items
- If you receive a defective or wrong item, please contact us within 48 hours of delivery.
- Provide clear photos as evidence for a quick resolution.
2.4 Refund Process
- Once your return is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued via the original payment method or store credit, depending on your preference.
2.5 Exchange Policy
- Exchanges are subject to product availability.
- If your preferred size or item is unavailable, a refund or store credit will be issued.
2.6 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Need help?
Contact us at support@trendyculture.com.ng for questions related to refunds and returns.